Refund & cancellation

This policy covers purchases of project packs on OnlyProjects. Everything we sell is digital and delivered on screen right after payment (see the shipping & delivery policy). Because most of every project is free to read before you pay, please read the free preview and check that the project fits your syllabus before you spend a credit.

1. Cancellation

Packs are one-time purchases. There are no subscriptions, mandates or automatic renewals, so there is nothing to cancel after you pay. You can cancel an order before paying simply by closing the payment window; nothing is charged. Once a payment is complete, a “cancellation” is handled as a refund under the rules below.

2. Unused credits: refundable within 7 days

You can ask for a refund of the unused credits from a purchase within 7 days of that purchase. Unused credits are refunded at the price you paid per credit in that pack:

• Nothing spent yet: you get the full amount back.
• Some credits spent: you get (amount paid ÷ credits in the pack) × unused credits. For example, the 5 projects pack costs ₹6,000; with one credit spent, the refund is ₹4,800.

If you have topped up the same pass more than once, credits are treated as spent from the oldest purchase first. The refunded credits are removed from your pass.

3. Spent credits: not refundable

A credit spent on a project delivers that project’s full content to you immediately and permanently, so it can’t be returned. That includes a single-project purchase that unlocked the project you bought it on, and changing your mind after unlocking.

One exception: if something you unlocked is materially broken (for example, a download that doesn’t work or source code missing from a project that lists it) and we can’t fix it within 7 days of you telling us, we will put the credit back on your pass or refund it, whichever you prefer.

4. Failed, duplicate and excess payments

If money left your account but the payment failed, was charged twice, or was more than the price shown, you get it back in full, whenever you tell us. Failed payments are usually reversed automatically by the bank or Razorpay within 5–7 working days; if yours isn’t, write to us with the payment ID.

5. How to ask for a refund

Email support@onlyprojects.online with “Refund” in the subject, and include:

• the payment ID from your Razorpay receipt (it starts with pay_);
• the email or phone number you used at checkout, if any; and
• for a partial refund, how many credits you want refunded.

Never send us your card number, UPI PIN or OTP; we will never ask for them. You don’t need to send your pass code either.

6. How refunds are paid

Approved refunds are initiated within 3 working days, to the original payment method only, through Razorpay. The money usually reaches you within 5–7 working days after that, depending on your bank; UPI refunds are often faster. We will email or message you when the refund is initiated, using the contact details you gave us.

7. Chargebacks and misuse

Please write to us before raising a dispute with your bank; it is almost always faster. If a payment is disputed or reversed after its credits were spent, or a pass is used in breach of our terms, we may suspend the pass or remove unlocks made with the disputed credits, most recent first.

8. Your statutory rights

This policy doesn’t limit any right you have under the Consumer Protection Act, 2019 or other Indian law. For anything not covered here, contact us.